Privacy policy

With the development of new communication tools, we need to pay particular attention to the protection of privacy. This is why we are committed to respecting the confidentiality of the personal information we collect.

Collection of personal information

We collect the following information:

  • Name
  • First name
  • Phone
  • Email

The personal information we collect is gathered through forms and through the interactivity established between you and our website. As indicated in the following section, we also use cookies and/or log files to gather information about you.

Use

Your personal information is collected via the following forms:

  • Contact form
  • Newsletter subscription form
  • Opinion poll
  • Website statistics and performance
  • Website management (presentation, organization)
  • Correspondence between you and us

Log files and cookies

We collect certain information through log files and cookies. We collect certain information through log files and cookies.

  • IP Address
  • Operating system
  • Visited pages and queries
  • Time and day of connection

The use of such files allows us to :

  • Improved service and personalized welcome
  • Personalized consumption profile
  • Statistics

Sharing personal information

Koallia Paiement does not share your personal information. However, certain personal information may be accessible to our computer and Web site service providers. (accommodation, maintenance and other services). Our contracts with these service providers require them to maintain the confidentiality of this personal information and/or to have a Privacy Policy.

We may also share certain personal information with government authorities and law enforcement agencies when required by applicable law or in the course of a professional inspection.

Retention period of personal information

We will only retain your personal information for the length of time necessary to collect it in accordance with this Policy and to comply with our legal, regulatory and/or contractual obligations. Your personal information is stored in locked premises and/or filing cabinets and/or in protected electronic files. You can contact the person in charge to find out how long your information will be kept.

Website hosting

Our site is hosted by : WHC, whose head office is located at: 7250 Rue Clark Bureau 301, Montreal, Quebec H2R 2Y3
The host can be contacted at (514) 504-2113. The personal information we collect and process is transferred to the following country(ies): Canada.

Person responsible for processing personal information

The person responsible for processing personal information is: Younes Hassan. She can be contacted by telephone on +1 438-804-6009, from 9.30am to 5pm, Monday to Friday. The data controller is responsible for determining the purposes and means of processing personal data.

Obligations of the data controller

The person responsible for processing personal information undertakes to protect the personal information collected, not to pass it on to third parties without your knowledge and to respect the purposes for which the information was collected. In addition, the data controller undertakes to notify you in the event of rectification or deletion of personal information, unless this would entail disproportionate formalities, costs or steps for the data controller.

In the event that the integrity, confidentiality or security of your personal information is compromised, the data controller undertakes to inform you by any means necessary.

Right of objection and withdrawal

We are committed to offering you the right to object to and withdraw your personal information. The right to object means that Internet users may refuse to allow their personal information to be used for certain purposes mentioned at the time of collection. The right of withdrawal is understood to be the possibility offered to Internet users to request that their personal information no longer appear, for example, on a mailing list.

To exercise these rights, please contact us at :
Address: Pl. Ville-Marie 3, Suite 400, Montreal, Quebec H3B 2E3
Email: admin@koalliapay.com
Phone: +1 438-806-0450

Right of access

We undertake to grant a right of access and rectification to the persons concerned who wish to consult, modify or even delete the information concerning them.

To exercise these rights, please contact us at :
Address: Pl. Ville-Marie 3, Suite 400, Montreal, Quebec H3B 2E3
Email: admin@koalliapay.com
Phone: +1 438-806-0450

Security

The personal information we collect is kept in a secure environment. The people who work for us are required to respect the confidentiality of your information. To ensure the security of your personal information, we use the following measures:

  • SSL (Secure Sockets Layer) protocol
  • SET (Secure Electronic Transaction) protocol
  • Access management – authorized person
  • Access management – person concerned
  • Network monitoring software
  • Computer backup
  • Digital certificate development
  • Login / password
  • Firewalls

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the confidentiality of your transactions. However, since no mechanism offers maximum security, there is always an element of risk when using the Internet to transmit personal information.

Legislation

We undertake to comply with the legislative provisions set out in: The Act respecting the protection of personal information in the private sector, LQ 2021, c. P-21. 25; and/or Personal Information Protection and Electronic Documents Act, LC 2000, c 5. In the event of a dispute, the dispute should be settled before the courts of Montreal, Canada located at 1 Rue Notre Dame E, Montreal, QC H2Y 1B6.